Help with MoonEase

Open Settings inside the app and choose Restore purchases. You must be signed in to the same App Store or Google Play account you originally subscribed with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that subscribed. If you're still stuck, email me with the store you bought from and the approximate date, and I'll help.

Premium is a subscription, so it renews until you cancel it. Cancel it in your store account - Settings → your name → Subscriptions on iPhone, or the Subscriptions section of the Google Play app on Android. Cancelling in the store is the only thing that stops a renewal. Deleting MoonEase does not cancel it.

A trial is offered only when the checkout sheet confirms you are eligible and shows you the terms. Whatever that sheet says is what applies, read it before you confirm. Stores limit trial eligibility, so it may not be offered on every account.

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you subscribed with. Deleting the app does not request a refund and does not cancel the subscription.

Twenty-two sounds live inside the app and always work offline, including greenhouse rain, gentler rain, waves, Stormy Lake, fireplace, café, HVAC, Distant Train Cabin, soft noises, and more. The rest of the 49-sound catalog is downloaded in packs with Premium when that service is connected. Once a pack is downloaded, those sounds play offline too.

MoonEase is built to keep playing with the screen off. If it stops, check that the app isn't being closed by a battery-saver or background-restriction setting on your device, and that the sleep timer hasn't reached its end.

Free plays one sound at a time. Premium lets you layer sounds and balance each layer's volume, then save the mix, rename it, and favourite it.

Timer choices run from 15 minutes up to 8 hours. Free covers 15 and 30 minutes; the longer ones come with Premium. However long you choose, the sound fades out gradually at the end rather than cutting off.

The bedtime reminder needs notification permission. Check your device settings for MoonEase and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. The reminder is optional, the app works without it.

The five bedtime stories are original prose written for MoonEase. When a bundled narration file is available, the app plays that recording; otherwise it can fall back to your device’s built-in voice. The Lantern Path is free; the other four come with Premium. The three sleep-music beds are original ambient audio generated for the app, not licensed tracks.

Use Back up my data in Settings, then restore the file on the new device. The backup covers your profile, history, favourites, mixes, and theme. A custom profile photo is replaced with a default avatar, and the bedtime reminder time is left out on purpose so notifications aren't re-scheduled behind your back. MoonEase backups are ordinary JSON files and are not encrypted by the app store them somewhere you trust.

Your favourites, mixes, and settings stay on your device. If you export a backup, you choose where it goes, and from that point the destination's own privacy practices apply. Read the privacy policy for the full picture.

When you download a Premium pack, MoonEase creates a private, anonymous identity so the server can confirm your subscription before it hands over protected audio. It has no email and no password, and your mixes are never uploaded through it. You can delete it from Settings.

See the data and account deletion guide for step-by-step instructions.