Data deletion

Delete your data

MoonEase keeps your mixes and settings on your device. Here is how to remove them, and how to remove the anonymous download identity if you created one.

Delete data on your device

Almost everything MoonEase holds is local to your phone. You have three options:

Delete individual items: remove a saved mix, a favourite, or your profile photo from inside the app.
Clear your on-device usage data: use Clear on-device usage data in the app's settings to reset the play counts behind your progress display.
Delete the app: removing MoonEase removes its private app storage from the device, including any Premium sounds you downloaded.

Deleting is permanent. Local data may be unrecoverable once removed. Back up your data first if you might want your mixes and history later.

Delete your download identity

The anonymous download identity is only created if you download a Premium sound pack. If you never did, there is nothing to delete. You can stop here.

If you did, open Settings → Your data in the app and use Delete protected download account. This removes the private download identity from the server and from this device. Sounds you already downloaded stay on your device, and you can restore your store subscription later with a new identity.

If an option described here is not visible in your app, that feature is not in use on your device and there is no identity to delete.

What deletion does not do

Deleting the app or your download identity does not cancel or refund your subscription. MoonEase Premium renews until you cancel it in your App Store or Google Play account. That is the only place a renewal can be stopped. If you want a refund, request it from Apple or Google, who decide under their own policies.

Deletion also does not reach:

Backups you exported yourself. Once you saved a backup to Files, email, or cloud storage, only you can delete it from there.
Operating-system backups. iCloud or Android device backups are controlled by you and your platform.
Purchase records. Apple, Google, and RevenueCat keep their own transaction records under their policies.

If you need help

If you cannot reach the in-app controls. For example you no longer have the device, email jpottstudios@gmail.com and describe what you need removed. Do not include passwords in the email.

Note that the download identity is anonymous by design: it holds no email address, no name, and none of your mixes. Deletion removes that identifier and its access to protected downloads.