Question 1

Restore purchases

Accepted Answer

Open Settings inside the app and choose Restore purchases. You must be signed in to the same App Store or Google Play account you originally subscribed with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

Question 2

I paid but Premium isn't showing

Accepted Answer

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that subscribed. If you're still stuck, email me with the store you bought from and the approximate date, and I'll help.

Question 3

How do I cancel?

Accepted Answer

Premium is a subscription, so it renews until you cancel it. Cancel it in your store account - Settings → your name → Subscriptions on iPhone, or the Subscriptions section of the Google Play app on Android. Cancelling in the store is the only thing that stops a renewal. Deleting MoonEase does not cancel it.

Question 4

Is there a free trial?

Accepted Answer

A trial is offered only when the checkout sheet confirms you are eligible and shows you the terms. Whatever that sheet says is what applies, read it before you confirm. Stores limit trial eligibility, so it may not be offered on every account.

Question 5

Refunds

Accepted Answer

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you subscribed with. Deleting the app does not request a refund and does not cancel the subscription.

Question 6

A sound won't play, or asks me to download

Accepted Answer

Eleven sounds live inside the app and always work offline. Nine are free: Heavy Rain, Light Rain, Rain + Waves, Rough Lake Waves, Fireplace, Steam Train, Rain on a Tin Roof, Early Morning Shore and Summer Night Crickets. Stereo Rain and Bubbling Stream come with Premium, and so do 71 more sounds downloaded in themed packs. Once a pack is downloaded, those sounds play offline too.

Question 7

The audio stops when I lock the screen

Accepted Answer

MoonEase is built to keep playing with the screen off. If it stops, check that the app isn't being closed by a battery-saver or background-restriction setting on your device, and that the sleep timer hasn't reached its end.

Question 8

Can I mix sounds together?

Accepted Answer

Free plays one sound at a time. Premium lets you layer sounds and balance each layer's volume, then save the mix, rename it, and favourite it.

Question 9

How long can the timer be?

Accepted Answer

Timer choices run from 15 minutes up to 8 hours. Free covers 15 and 30 minutes; the longer ones come with Premium. However long you choose, the sound fades out gradually at the end rather than cutting off.

Question 10

Reminders aren't arriving

Accepted Answer

The bedtime reminder needs notification permission. Check your device settings for MoonEase and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. The reminder is optional, the app works without it.

Question 11

About the stories and the music

Accepted Answer

The bedtime stories are original prose written for MoonEase. When a bundled narration file is available, the app plays that recording, made with voice software; otherwise it can fall back to your device’s built-in voice. 12 stories are free; the rest come with Premium.

Question 12

Back up or move to a new phone

Accepted Answer

Use Back up my data in Settings, then restore the file on the new device. The backup covers your profile, history, favourites, mixes, and theme. A custom profile photo is replaced with a default avatar, and the bedtime reminder time is left out on purpose so notifications aren't re-scheduled behind your back. MoonEase backups are ordinary JSON files and are not encrypted by the app store them somewhere you trust.

Question 13

Protect your privacy

Accepted Answer

Your favourites, mixes, and settings stay on your device. If you export a backup, you choose where it goes, and from that point the destination's own privacy practices apply. Read the privacy policy for the full picture.

Question 14

What is the download identity?

Accepted Answer

When you download a Premium pack, MoonEase creates a private, anonymous identity so the server can confirm your subscription before it hands over protected audio. It has no email and no password, and your mixes are never uploaded through it. You can delete it from Settings.

Question 15

Delete my data

Accepted Answer

See the data and account deletion guide for step-by-step instructions.

About MoonEase

Who is MoonEase for?

What does it do?

What does it not do?

One calm email a month

What does it cost?

Where do I get it?

Who makes it?

One calm email a month